Refund policy

Handcrafted Quality
All pieces are heartmade, individually hand thrown and glazed. Each item is unique, with slight variations in shape, color and capacity.

Return Policy
不設退換 / We do not accept returns, exchanges, or refunds for any items once an order is placed.

Damaged Items
In the rare event that your item arrives damaged during transit, please contact us within 48 hours of delivery at info@hiulaammade.com with your order number and photos of the damaged item.